FAQs

There are several ways we can help with MFA issues:

• Don't want 2FA via email or app? Contact support@childcarecentredesktop.com.au to reset your configuration.
• Can't find the QR code? The QR code is shown once only when selecting the smartphone option. Download the guide here.
• Code says it's invalid? Email codes expire after 5 minutes; authenticator app codes expire after 30 seconds. Click Resend Code to get a new one.
• Page keeps refreshing or asking you to purchase? This means your browser hasn't recognised your login. It may be caused by being logged in on multiple devices. Contact support to log you out of all locations, then clear your browser cookies and cache.
• Can I receive the code via SMS? We offer two options — email or Google Authenticator app. See the guide for steps.
• Not receiving codes via email? Please whitelist our address: noreply@childcarecentredesktop.com.au
• Can I remove the 2FA process? No — two-factor authentication is a permanent feature of the website.

Subscription fees were initially set during a pilot study to ensure price would not be an obstacle for any service, regardless of location, size or type. We currently offer the following options for Long Day Care, Preschools, OSHC and FDC Schemes:

• Quarterly: $250.00
• Annual: $770.00

Our annual (12 month) membership includes a 100% Satisfaction – 21 Day Money Back Guarantee. If the Desktop's program and resources are not meeting your expectations, you will receive a full refund of the subscription purchased. You must contact us within the 21 day period. Please note that no refund for any unused portion of your membership term is available under any other circumstances.

No long-term lock-in beyond your chosen membership term:

• Annual membership: 12 months (if you proceed beyond the 21 day guarantee period)
• Quarterly membership: A minimum of 3 months

Yes — both quarterly and annual memberships can be cancelled after the initial term. If you do not cancel, your membership will remain active and debits will continue to be deducted either quarterly or annually, depending on your membership type.

Our preferred payment provider is eWay, which manages all online transactions securely. Full details are available on the Sign Up page.

If you have any questions about The Desktop or the sign up process, we'd love to hear from you. Send us a message via the Contact Us page.

Each Monday we send out member alerts to notify you when a resource or policy has been reviewed and updated, a new resource has been posted, or a location has changed.

Amendments within documents are marked as follows:

• Yellow highlight — text that has been updated
• Strikethrough — text that should be deleted
• Red text — statements that may need to be contextualised to your own circumstances, location or physical environment

The speed of your computer and internet connection will determine how long it takes to open or download a file. Most templates are in PDF or Word format and should take around 20 to 40 seconds to open. Some larger files may take a little longer.

Please contact us here with your preferred email address and we will have it updated within 48 hours.

Please provide as much detail as possible via the contact page so we can help resolve the issue — which part of the login process are you having trouble with?

Please ensure you are using your primary user email (the email address on your account), then click 'Don't remember your password?' to reset your password. If you're unsure what your primary account email is, please contact us for assistance.